Self-service technology in supermarkets – Do frontline staff still matter?
Self-service technology in supermarkets – Do frontline staff still matter?
Piyush Sharma,Akiko Ueno,Russel P. J. Kingshott
2020 · DOI: 10.1016/j.jretconser.2020.102356
Journal of Retailing and Consumer Services · 45 Citações